Drove out from Vancouver hoping to find the perfect bamboo for our deck and we were not disappointed! The staff patiently explained the differences in growth patterns for all the species they had as we chose out the right colour and size. After we decided they were really thorough in helping us understand how to care for, keep in control and make sure our bamboo is healthy! I knew they were great people when we asked if we should buy two more pots to ‘fill in’ our planters as we want a bushy look and instead of just taking our money they said no, that the 4 we purchased would do the job. Lots of reviews on here about not answering calls or responding to emails and it’s true when I first called there was no answer but I got a call back within 30 minutes. I’m happy with the experience I had with these guys and their offering of bamboo species is unparalleled in BC from what I can see!